He ordered Domino's pizza every day for 10 years. When he abruptly stopped, the staff's response saved his life

The relationship employees at fast food restaurants share with loyal customers is wholesome and one-of-a-kind. However, it can also be life-saving, like in the case of Kirk Alexander, per the LADBible. Alexander was a frequent customer at the Domino’s Oregon outlet for a decade. Having been around for a while, the staff knew him and his order well. When he suddenly stopped ordering, the staff deeply pondered what the reason might be. Their instinct pushed them to check on the customer. Sarah Fuller, the general manager of the outlet, asked one of her divers, Tracey Hamblen, to check in on Alexander. Their timely response and immediate actions thereafter saved his life. 

Fuller noticed that the 48-year-old hadn’t been ordering his regular pizza, wings or sandwich, per The Statesman Journal. When she and Jenny Seiber, assistant manager at the outlet, looked up the orders, she realized it had been 11 days since he had placed any order. "He orders every day, every other day. His order pops up on the screen because he orders online. So we see it come across the screen and we're like, 'Oh, Kirk's order,’” Fuller recalled. "Several of our drivers had commented that they hadn't seen an order come through for him recently. And when we looked it up, we knew instantly it wasn't normal,” the general manager added. 

The staff knew Alexander well and recounted that he had health issues. "It was about 1 a.m. Sunday morning and we weren't terribly busy," Fuller recalled. Since the entire team was worried about their customer, Fuller asked Hamblen, who knew Alexander well, to drive to his home and check up on him. When she arrived and knocked on the door, she received no response. The driver noticed that the lights and television set were on and wondered why the man wasn’t responding. She reported the details to the rest of her staff, who urged her to dial 911. 

"They heard Kirk screaming for help. They were able to knock on the door and they were listening and heard him yelling for help inside," the employee said, per ABC News. They entered Alexander’s home and found him in dire need of help. He had suffered a stroke and required immediate medical assistance. He was immediately moved to a nearby hospital, where he recovered over time. The staff took turns to visit their loyal customer and were met with smiles and nods from Alexander. It’s great thanks to the Domino’s staff who were observant and thoughtful enough to notice Alexander’s order was missing and take the time out to check up on him.

Jenny Fouracre, director of public relations at Domino's headquarters in Ann Arbor, Michigan, said, "We are proud of our team members who took the initiative to reach out and help a regular customer who was in distress." She added, "There are thousands of Domino’s stores across the country, but every store is really a part of their neighborhood, delivering to people in their homes, which means we often get to know our customers well. We have many stories of how our stores have helped regular customers in ways that are big and small over the years, which is a level of customer service and commitment to our communities that we hope everyone will emulate."