Airline lost a woman's luggage, so her boyfriend came up with a brilliant idea to call them out

Traveling by air can be a delightful experience, but one of the worst fears passengers have is losing their baggage at either the departure or arrival airport. Unfortunately, a couple faced a similar dilemma when they were traveling to Barcelona. The boyfriend, @levelsio, shared that Vueling Airlines had lost his girlfriend’s suitcase. The duo was traveling from Lisbon to Barcelona. The man mentioned in a distressed post how, despite repeated efforts, they weren’t able to retrieve the suitcase for days. After their excruciating efforts went into vain, the man hit back with an epic response to tackle the situation. It not only benefitted him but other passengers, too. 

The man mentioned that the suitcase got lost for a week and the duo was assured the same would be sent to them in Austin in 4 days. “It's at Austin airport, Airtag sees it, we also in Austin, they say they will send it to the hotel already for 4 days, but they never do, kinda frustrating,” he wrote. The scenario repeated for a few days to the point that the duo traveled all the way to Barcelona and still hadn’t got their hands on the suitcase. “Same thing as Barcelona, it was at the airport, we saw it there, we were in Barcelona, they say they'll contact us to send it to the hotel but they never did!” he remarked. 

The man recalled the dilemma of flying with several airlines that are known for losing luggage and wondered what the “lesson” could be. Seeing no solution to manage the problem, he came up with a precaution instead. The man shared a post mentioning that he created a website called “Luggage Losers,” where he began to research and share data on airlines and how frequently they lose luggage. Citing almost 100 airlines, he shared estimates of the luggage score, no. of complaints regarding baggage and other similar details for all to compare and choose their flight accordingly. He made phenomenal segregations and color-coded the table to offer a top-tier research result for passengers traveling in the future. 

On his website, the man even noted the top 3 “Luggage Winners,” indicating those airlines that have been excellent at handling luggage. On the other hand, he even mentioned ”Luggage Losers,” the airlines that are most likely to misplace baggage. Sharing more about his aim behind the website, the man explained, “Vueling lost my girlfriend's suitcase in June 2024 and it then went on a trip to random spots around the world without coming back to us while getting gaslit by useless Vueling staff! We called and DM'd customer support, and even messaged the CEO on LinkedIn, all without resolve. In the end, we got it back because American Airlines found it. Not even Vueling.” 

“I then realized nobody collects data on how much luggage specific airlines are losing every day (and getting them back to their customers) to avoid the worst ones,” he mentioned. He then revealed that as a precautionary measure, he created the website to help avoid the chaos and stress passengers endure from the mishaps. He remarked, “This helps me (and hopefully you too) to book with airlines that put the effort in to not lose luggage or get it back fast to their customers! And rewards great airlines for not losing our luggage.”

Editor's note: This article was originally published on July 24, 2024. It has since been updated.