Customer ghosted restaurant after big order—owner’s smart plan made sure none of the food went to waste
When things go haywire unexpectedly, how we respond to them can have a significant impact on the outcome. In many cases, we can’t control what’s happened but we can control our reaction to it. Stackburger’s restaurant had already prepared an order for a customer and just when it was ready to go, they received no response. It seemed like the customer had ghosted them and they were left with several meals. Thinking of the best options, they chose a kind and thoughtful one. Calling it a “hard lesson,” they also turned it into a kind reminder and a heartfelt memory.
“A large order was made yesterday for pick up today at 1:30 pm. We had it ready and unfortunately, no one showed up for it,” the post read. Despite several efforts to trace the customer, no one showed up. The restaurant learned that they would have to be more precise while taking such large orders to avoid such happenings. “We don’t want to jump to conclusions and we hope the person who made the order is okay,” the post added. However, they were still stuck with the food. Two huge boxes of packets are ready to eat but no one has accounted for them.
As the staff pondered what they could do with it, they got a brilliant idea. “It did end on a positive note as we were able to donate the food to a local women’s shelter,” the caption revealed. It was a well-figured solution that actually worked for the betterment of so many. The internet approved of the restaurant’s response. Dale Dereski said, “There’s that really great saying of 'everything happens for a reason, ' and it seems you were meant to somehow get that food to those women that day.” Izzie Ingriselli added, “That is so frustrating, but thankfully something good came out of it.” In a follow-up post, the restaurant was delighted to add to the good news.
A few hours after the kind donation was made, an anonymous customer walked into the outlet and asked for the total of the unclaimed order. They learned that it was donated and wanted to pay for it as an added dose of kindness. “Our cashier told them that it wasn’t necessary but they insisted. They also wanted to remain anonymous,” the post read. A $439 bill was settled by a kind stranger who wanted to ensure that even the restaurant got its dose of generosity in return. “As a small business, this amount of money is significant, so we are forever grateful, “ the staff wrote.
It boosted their idea of how supportive the community can be and how a family and village can turn one negative into a double positive. There was only praise for this anonymous customer and for the restaurant that began it all in the first place. Courtney Karin said, "This makes me so happy, you serve the community a top-tier burger and I love seeing that come back to you guys.” DL Rudnicki added, “What a fabulous show of generosity!”
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