84-yr-old was on the verge of diabetic coma when wife drove him to McDonald's—manager's one move led to miracle recovery
Some customer service workers go above and beyond their duty to help their customers. A Southgate McDonald's manager turned into an angel for a customer after his one timely action saved him from going into a diabetic coma. The 84-year-old man, Ron Causey from Riverview, was having a medical emergency when his wife, Sue, picked him up from the Southgate Senior Center after a game of cards. She knew she needed something sugary for her husband and pulled up at the nearest McDonald's. The woman was about to call 911 when the manager, James Dalpiaz, saved the day, per The News Herald.
Sue carefully looked at her husband as he sat on a bench outside the senior center and knew he was feeling under the weather. He didn't notice that his wife had driven past him, and when he got up, the man was really unsteady on his feet. "I knew from experience that he was going into diabetic shock. I didn’t have anything sugary on me, so I drove to the nearby McDonald's," Sue explained. However, the wife realized that she couldn't get inside at a drive-thru, and there were three cars ahead of her in the line. She decided to wait and when it was her turn, she told the loudspeaker that she needed help as her husband was going into diabetic shock. Sue hurriedly ordered an orange juice for Ron.
The employee informed the shift manager, James, about the situation, who told him to get the lady an orange juice with added sugar and not charge her for it. The person told his manager that the customer had only ordered a regular orange juice, but James assured him and said, "Trust me, I know what I’m doing." Before the woman could even drive to the window, James rushed to her and gave her the orange juice through her car window. He informed Sue that he had put sugar in it and the woman was relieved as she needed just that. Her husband drank the juice and started regaining his senses.
"He was just about ready to go into a coma. I could see myself having to call 911. That’s how low his sugar was. James' fast acting saved him a lot of grief." Ron expressed, "He was my hero that day. He was an angel on my shoulder. He was on top of it." If they had been a little late, the man wouldn't have been able to drink the juice and would have had to be rushed to the hospital immediately. James knew how to act in the situation because his aunt is also a diabetic and he had learned how to react in a similar situation quite some time ago.
"I’m just glad I was there and knew what to do," James went on. Sue could also find out that the manager's aunt was actually his neighbor, as she could recall the name from somewhere. She was very grateful for what the man did that day, while James was glad that he was able to help the couple at the perfect time. Diabetic coma is a life-threatening disorder that can cause unconsciousness, according to Mayo Clinic. Very high or very low blood sugar can lead to unconsciousness and it can be dangerous without timely medical intervention. Patients are supposed to watch out for symptoms of high or low sugar.
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